The Head of Operations provides leadership, direction, and management of all Program Support functions which includes Procurement, Administration, Finance, HR, security, Media and Information Technology (ICT) for WATAN.  A significant part of the O’s responsibility is the oversight of the program support activities to reduce risk and ensure compliance with donors, Watan and accepted practices in these areas.

• Education Degree: Bachelor’s degree in Business, Finance or other relevant field
• Languages: Turkish and English, Arabic is an asset 
• Minimum 5 years professional and proven experience leading, managing, and implementing events.
• Strong communication, interpersonal, facilitation, and diplomatic skills.
• Confident and dynamic personality
• Excellent communication, lobbying, and active listening skills.
• Full awareness of the context of work in non-profit organizations
• Excellent organizational and leadership ability
• Analytical mind

Senior Management:

As a member of the Senior Management team, contribute substantively to the following:

• Assist in setting the strategic direction of the Country Office and achieving its vision and purpose.
• Participate in the development of the Annual Operating Plan (AOP) and the achievement of annual objectives.
• Lead the development and revision of program support policies, procedures, and systems.
• Be a role model for all staff by exemplifying WATAN’s values and providing leadership.

HR Management:

Ensure the following is performed efficiently and effectively:

• Supervise the HR department through three functions (Admin – Recruitment –Capacity building).
• Ensure completing the monthly goals and annual plans of the Dept.
• Provide the necessary support to HR regarding the process and operations system upgrade.
• Review and approve the new policies and procedures prepared by HR manager.
• Ensure that all contracts or any obligations are documented with zero legal exposure.
• Review the annual plans for the capacity building of WATAN staff and supervise the implementation of it.    

Procurement Management:

• Support with the management of the entire process in the planning of procurement activities, ensuring effectively functioning processes to avoid costly delays
• Ensure effective lines of communication between the Project/Program Managers and the procurement team to ensure priority requirements, timely delivery of goods, works, and services using the WATAN procurement procedures and guidelines
• Ensure full compliance of procurement activities with the WATAN’s Procurement Manual, Donor’s Regulations
• Implement effective internal control, proper design, and functioning of a client-oriented procurement management system for projects and related reporting requirements
• Ensure effective use of internal Standard Operating Procedures in Procurement, control of workflows, continuous business monitoring and improvements in systems and processes
• Review and sign on all Summary of Bid Analysis (SBA) ensuring that the products or services are of high quality with reasonable prices including the preparation of a clear justification for vendor selection
• Review weekly, monthly and quarterly procurement status report for all purchases and share Offline Report with SMT and all Project Managers on a Monthly basis
• Promote a zero-tolerance for violations of procurement policies and procedures
• Making sure that all the sections within the procurement function work effectively and efficiently
• Maintain an up to date Authority Signatory Limit (ASL)

Support management to the IT functions, with the support of the Media:

• Supervise information technology and computer systems, plan, organize, control and evaluate IT and electronic data operations.
• Review the activities of design, develop, implement and coordinate systems, policies, and procedures, ensure the security of data, network access, and backup systems.
• Introduction of new services, evaluating risks to the integrity and safety of the IT infrastructure.
• Lead, manage and direct the team to support all aspects of the automation Support Service, taking operational responsibility for the team.
• Supervise the Media team with the following functions (Advocacy -WATAN visual identity- Events – Media products).
• Review the annual plans and approve the implementation of advocacy campaigns.
• Ensure publishing media products in alignment with the approved plan. 

Finance Management: 

• Supervise the Finance department regarding the following functions (Accounting – Budgeting -Treasury- Financial planning).
• Participate in preparation of the annual budget with the finance manager and budget controller.
• Review the execution of the ongoing project in monthly basis and ensure all on track and tack the required discussions with the SMT. 
• Approve the budget proposals for any call and ensure the cost is comply with donor regulation and WATAN needs.
• Approve the annual reports and financial statements of WATAN.
• Dealing with external auditors and ensure all external reports submitted on time for the external parties (Donors- Partners- Auditors – Government buddies).
• Maintain the relations with the donors and partners and ensure the satisfaction in the communication. 

Security Management: 

• Supervise the Safety and security dept regarding (reporting – Access-emergency – risk).
• Prepare the risk register for the organization and the updated in monthly basis.
• Supervise the cross-border operation and approve the policies and procedures.
• Ensure safe access to all programs to operation area.
• Ensure the evacuation plan for all areas are in place.