The Receptionist’s (Community Center) prime responsibilities are to answer inquiries and provide information to the general public and visitors of the Ankara Community Center.

• Demonstrated experience and skills working in customer service.
• Fluent Arabic in speaking, reading and writing.
• Excellent communication skills, both oral and written.
• Proficiency in Microsoft Word and Excel.
• Team player who is able to work collaboratively and with people of diverse backgrounds and cross-culturally.
• Good understanding of key principles of humanitarian NGOs including accountability, impartiality, neutrality, independence, cooperation, and intercultural understanding.

Desired:

• Minimum 1-year experience working in similar position.
• Minimum 1-year experience with field work in humanitarian aid, community-based protection, or social work.
• Fluent Turkish in speaking, reading and writing.

• Greet beneficiaries when they enter the CC, record their arrival, arrange appointment (when and as necessary) and direct them in an orderly manner to the appropriate CC staff.
• Receive, screen, and forward telephone calls. Make calls to beneficiaries to provide information, take messages, schedule appointments, remind and update schedules, etc.
• Respond to beneficiary’s requests and queries in person and over the phone. Forward or transfer enquiries or take messages for other CC staff if required.
• Provide support for other CC staff as required (photocopying, research, organizing, filings etc.).
• Communicate with and maintain positive relationships with both adult and child beneficiaries.
• Process beneficiary registrations.
• Maintain and display brochures at the CC.
• Manage and records weekly availability of the CC rooms.
• Attend and actively contribute to CC team meetings.
• Report any suspicious behavior and violation of policy and procedures to supervisor.
• perform other duties as agreed with and required by the CC officer.
• Advise and assist beneficiaries about WATAN services and schedules upon completion of relevant forms/needs assessment
• Prepare and update the timetable and work plan for CC activities with Officer.
• Any other duties as agreed with the Line Manager.