Job Summary

    WATAN Foundation in Turkey, together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey.  

     Managed by the Case Management Coordinator and working in collaboration with other members of the technical and field staff of Case Management (CM) and Individual Protection Assistance (IPA) team, the Case Management (CM) Officer will be responsible for planning and implementing CM activities in a defined operation area and ensuring that the Case Management team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The CM Officer will line manage a Case Management Assistant The position will be based in Mersin.

Position Requirements

    • Bachelor’s Degree in social science and or relevant area – can be compensated with direct work experience in NGOs for at least between 2-4 years.
    • Excellent English skills, Arabic skills are an asset.
    • Experience with case management protocols.
    • Knowledge of protection and key protection concerns.
    • Team player who can work collaboratively and with people of diverse backgrounds and cross-culturally.
    • Work/voluntary experience with a NGO, minimum 2 years.
    • Experience of community-based, social work or implementing protection activities minimum 1 year.
    • Strong planning, inter-personal and communication skills.
    • Strong report writing and documentation skills.
    • Flexible, enthusiastic and willing to learn from others.
    • good computer skills, especially in MS Word, MS Excel and MS Outlook.


    • Support the Info Hub to develop coordinated, efficient and measurable protection for Syrian refugees with Protection Case Workers.
    • Properly assess, refer and accompany beneficiaries in need of physical/mental health treatment/support to specialized services.
    • Conduct protection awareness raising sessions.
    • Support protection team.
    • Accurate data entry of all cases with Protection Case Workers.
    • Review all case assessments with the Info Hub Manager and Protection Case Workers
    • Take part in the committee deciding on SNF assistance for cases.
    • Participate in the identification and prioritization of the individual’s case management needs and goals with the Info Hub Manager.
    • Host Focus Group Discussions with Awareness Raising Officer at neighborhood level to understand protection issues and local protection risks for mapping the protection plans.
    • Gather information to identify and manage barriers to achievement of protection plan goals.
    • Evaluate beneficiary satisfaction through open communication and monitoring tools.
    • Prepare weekly work plan and organize his/her schedule in order to complete task in an appropriate manner.
    • Perform any other tasks related to the program when required.
    • Participate in internal meetings.
    • Perform other duties as may be assigned.

Job Code




Work Place

Turkey - Mersin